Information

HOW TO INITIATE A REFUND OR AN EXCHANGE

Please call our customer service number at 1-800-268-6198 to initiate a refund or exchange.

• Returns - After merchandise has been returned and inspected by Amrican Flyers Pilot Shops a refund will be processed. If a credit card was used, refund will go back to credit card. Please allow two billing cycles for refund to appear on statement. If paid by check, refund will be made by check within 30 days of return.
• Shipping - You will be instructed to use insured US Mail or UPS to return your package. Shipping fees for exchanges and returns are paid by customer. We cannot accept "Bill Recipient" or COD packages.
• Conditions - All items must be returned with their original packaging, user guides (if included), and tags. They must be returned in the same condition as received.
• Exchanges - If your exchange is for a more expensive item, you will be asked to provide your credit card number and expiration date so that the balance maybe applied to your card. If your exchange is for a less expensive item, we will refund the difference by check or to your credit card - according to how you originally paid.
• Is speed of the essence? - Get even faster service by placing an entirely new order. We will charge your credit card for the new order and credit it when your exchange gets to us.We'll ship your new order by either US Mail or UPS.
• International - Canadian & International customers are responsible for import duties and taxes before return. Contact your local customs office for more information.

PRICING AND AVAILABILITY INFORMATION

Seller reserves the right to make adjustments to pricing and product offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes, supplier rice changes and errors in advertisements. All orders are subject to product availability.Therefore, Seller cannot guarantee that it will be able to fulfill Customer's orders.

WARRANTIES

Customer understands that Seller is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Seller or Affiliates. In purchasing the products, Customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by Seller or its Affiliates. Seller and its Affiliates hereby expressly disclaim all warranties either expressed or implied, related to products, including, but not limited to, any warranty of title, accuracy, merchantability or fitness for a particular purpose, warranty of non infringement, or any warranty relating to third party services. The disclaimer contained in this paragraph does not affect the terms of any manufacturer's warranty. Customer expressly waives any claim that it may have against Seller or its Affiliates based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights (each a "Claim") with respect to any product and also waives any right to indemnification from Seller or its Affiliates against any such Claim made against Customer by a third party. Customer acknowledges that no employee of Seller or its Affiliates is authorized to make any representation or warranty on behalf of Seller or any of its Affiliates that is not in this Agreement.